Shipping policy

At HeartCasa, we believe that a beautiful home should be accessible to everyone, no matter where you are in the world. We take great pride in ensuring your items are handled with care and delivered to your doorstep as quickly as possible.

1.Shipping Info

We are pleased to offer Free Standard Shipping to the majority of our global destinations, including the United States, United Kingdom, and Australia.

Shipping Notice(10th. March. 2026) 
Dispatches from Warehouse
Country Tracking Way

Shipping Time

(Business Days)

 Charge
U.S. USPS/YW Post 5-10 Business Days

Free
Islands, FPO/APO USPS 7-12 Business Days

$5 USD
Australia, NZ

Aus Post

Aramex

 5-10 Business Days

Free

UK,DE,FR

IT,ES

Royal Mail/

Laposte

 5-10  Business Days

Free
Canada Canada Post 8-15 Business Days

$2 USD
Rest Countries Standard 10-25  Business Days

Up to $7 USD
Disabled Countries: India, Iran, Iraq, North Korea, Syria, Somalia, Cuba ..,etc

Heartcasa can ship to almost any country in the world. We have strong shipping system to serve our global customers. To ensuring that carriers will be safely arrived, we are constantly improving our shipping times. Heartcasa, we make guarantee for our customers to serve better, to make our customer not to worry shipping again.


Order Processing

Before we ship your order, our team conducts a strict quality control inspection to ensure your items are perfect.

  • Standard Processing: 24 – 72 hours.
  • Peak Season/High Demand: 3 – 5 business days.

Once your order has been carefully packed and dispatched, you will receive a confirmation email containing your tracking number.


Real-Time Tracking

We want you to feel secure about your purchase. Once your order is on its way, you can track its journey directly on our Tracking Page. Our automated system will also send you status updates via email or SMS so you stay informed every step of the way.


Our Delivery Guarantee

Your satisfaction is our top priority. While we do our best to ensure timely delivery, external factors (such as extreme weather or seasonal carrier delays) can occasionally impact transit times.

  • Full Refund Guarantee: If your package does not arrive for any reason, we provide a full refund—no questions asked.
  • Holiday Shopping: During peak seasons (such as Christmas), we recommend placing your orders by December 10th to ensure they arrive in time for the festivities.

Contact Us

Do you have a question about your shipment? Our customer support team is here to help!

  • Online Inbox Livechat
  • Email: notice@heartcasa.com

Response Time: We typically respond within 24 hours.