Refund Policy

At HeartCasa, we take pride in the quality and artistry of our home collections. We want you to love every item you purchase from us. If for any reason you are not entirely satisfied with your order, our team is here to ensure a smooth and transparent return process.

1.30-Day Return Window

We offer a 30-calendar day return policy, giving you ample time to ensure your purchase is the perfect fit for your home. The 30-day window begins from the date you receive your item.

2. Unused Items for Returns

  • To be eligible for a return, please ensure that:
  • The item is unused and in the same condition that you received it.
  • We accept exchange if items was unused.
  • The item is in its original packaging.
  • You have the receipt or proof of purchase.

Note: Before shipping any items back, please contact our support team at notice@heartcasa.com to initiate the authorization process.

3. Defective Items for Returns

If your item arrives damaged or broken during transit, please visit our Defective and Broken Products Policy page or contact us immediately. We are committed to making it right through a replacement or a full refund at no additional cost to you.

4. Shipping & Handling

Return Shipping: To keep our product prices competitive, customers are responsible for paying their own shipping costs for returning items first.

  • For Unused Items/Exchange Return:

We dont cover your return shipping cost. Also, most of orders in Heartcasa is in free shipping. If your order has shipping fee in orders, this part is not refundable.

  • For Defective Items Return:

We will cover your return shipping cost, and your orders full refund(if orders has shipping fee, that part is not refundable)

Recommendation: For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Our Refund Process

We will Process your return request in 10 days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card or PayPal).
  • Timeline: Most refunds appear in your account within 1-5 business days, depending on your financial institution’s policies.

6. Contact Us

Our customer care team is dedicated to your happiness. If you have any questions regarding how to return your item, please reach out to us:

Response Time: We typically respond to all inquiries within 24 hours.