Below FAQ are some common concerns of our clients before purchasing the product, if you have other questions, please just send it to notice@heartcasa.com
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!
Orders from our store typically ship within 1 to 4 business days. For international orders, transit will take an additional 1 to 2 weeks. More info about shipping see Shipping Policy.
Tracking numbers can take 1-2 business days to appear in the shipping carrier's system after we processed order. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us.
Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.
All of orders will be paid in USD currency, and we only support Paypal right now. More info about payment see Payment Methods.
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store. More info about privacy see our Privacy Policy.
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company. Or you can click here for order tracking.

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order.

If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Cancellation after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at support@heartcasa.com as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes. 

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at support@heartcasa.com and we will process the updated order; there is usually no additional fee for this service;

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

You have successfully subscribed!