Defective and Broken Products Policy

Thanks for ordering from HeartCasa, your feedback is very important for us, we are controlling the products quality before ship out. But sometimes shipping processing time will cause problems, we are sorry for that. The products you buying is meaning, we are here to help you fix this problem. 

If you receive the broken or defective products, please follow the below steps:

• Contact us asap, notice@heartcasa.com
• It will save the time, if you send us the real photo for that broken product.
• We will try to resend you the right product first, if we can not offer you the quality, we will offer you the full refund.

If the products are not broken and it delivered successfully, we will not accept the return service.

If you leave the wrong address, and package was delivered, we can not accept the return or refund service. So please double check the address after you ordered.

You can find more shipping information in our shipping policy and delivery policy.